You treat onboarding like a casserole. Toss in emails, a checklist, a kickoff call, then wait for magic. The magic never shows. Here is the quiet part said out loud. The customer success journey is not a to-do list. It is a daily triage line where attention wins and autopilot bleeds you dry. Most teams […]
Your Customer Success Journey Is Leaking Money, Admit It Read More »
Your funnel deck is lying. People don’t march from awareness to purchase because you colored the stages pretty. They wander. They stall. They forget you exist for six weeks, then resurface with a coupon from a rival. You call it seasonality. I call it denial. Call it the retail customer journey if you need the
Retail Customer Journey Theater Is Costing You Money Read More »
You keep buying platforms like they’re magic glue for a broken process. Then you roll them out with a kickoff, a password, and a pep talk. Adoption is not a vibe. It is a job with an owner, a deadline, and a scoreboard. Onboarding SaaS tools is the part you treat like a party favor.
Onboarding SaaS Tools Don’t Fail, Leadership Does Read More »
You keep calling it HR’s problem while your brand bleeds in the break room. New hires learn who you are before they learn what you sell, and the education comes from chaos, not craft. You want momentum but you hand people a map scribbled in pencil and change the hallways every hour. Then you blame
Free Employee Onboarding Software Isn’t HR’s Job, It’s Your Leak Read More »
